1. Q: Which machine should I choose?
A: It depends on your raw water quality and your requirements for permeate water.
Usually there are three parts: pretreatment, RO machine, and post treatment. Pretreatment could be UF(ultrafiltration) system, anti-scale dosing system, flocculant dosing system, disinfectant dosing system, water softener, sand filter, carbon filter, security filter etc. Post treatment could be UV sterilizer, Ozonizer, ClO2 sterilizer, etc. And maybe you need an EDI system. We will choose proper process according to your raw water quality and permeate water purpose.
2. Q: What’s your machine material?
A: For pretreatment tanks, we usually use FRP or S.S. The RO frame could be S.S, carbon steel.For pipes, it is usually S.S and UPVC. We can choose material according to your special requirements.
3. Q: What’s the control method?
A: For pretreatment, you can choose manual or automatic; for the whole system, we use relay, PLC or man-machine interface remote control.
4. Q: Which spare parts need to change regularly?
A: Filter cartridge in the security filter and RO membranes. For filter cartridge, it needs to change each 3-6 months, and for RO membrane, you need to change each 1-3 years. It depends on your water quality and how you maintain the machine.
5. Q: What’s your warranty?
A: Our warranty is 1 year. But to our experience, our machine can work 5 years before repair.
6. Q: Do you provide installation and training?
A: Yes, we can send our technician to your site for installation or training. Or you can send your staff to our factory for training.
7. Q: What’s your electricity requirement?
A: Our machine could be 380V/220V/110V, 50HZ/60HZ, 3 phase/single phase. We can do customer made products.
8. Q: What’s your machine size?
A: It depends on the capacity requirement and we can make changes according to your space.
10. Q: What’s the purchase procedure?
A: Customer send Inquiry -----we provide solution and quotation-----customer confirm and place order-----we send PI-----customer make first payment----we arrange production----customer make the rest payment-----we ship goods from our factory